Ordering & Delivery Information
All monetary transactions will be processed in GBP.
We endeavour to deliver all items purchased through the cafebronte.com site to mainland UK customers within 3 working days. Prices include delivery to mainland UK addresses. The carrier will require a valid signature on delivery.
In the unlikely event of there being a delay we will contact you either by e-mail or by telephone.
Our credit card payment processor is Protx. Your credit card details will be processed on their secure server.
Café Bronte’s place of business is:
Paterson Arran Ltd
The Royal Burgh Bakery
Livingston
EH54 5DN
Terms & Conditions
These are the Terms and Conditions which apply to your purchase of biscuits or cookies ("Goods") from the Café Bronte web site at www.cafebronte.com (the "Website / Service").
The Website and Goods are provided by Paterson Arran Limited, a company registered in Scotland with a registered office at The Royal Burgh Bakery, Livingston, EH54 5DN and company number SC160041 ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.
These Terms and Conditions form a legally binding contract between us and you. Your acceptance of the Terms and Conditions is given when you purchase Goods from us. You should read these Terms and Conditions carefully before buying anything from this Website.
We reserve the right to change the Terms and Conditions under which the Website and the Goods are provided. Any such change in Terms and Conditions will be effective to all new orders once included in the text of these Terms and Conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the Goods or the Website please email us at sales@cafebronte.com
We endeavour to respond to your email within 24 hours. Please be aware that our working days are Monday to Friday inclusive.
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website.
Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us.
We must receive full payment of the price of the Goods before we can accept any offers.
You select to pay by credit or debit card and we process the payment at the time of preparing your Goods for despatch. An order confirmation email will be generated which includes details of the order.
All prices and charges on the Website are in UK pounds sterling. Delivery charges for mainland Britain are included.
All prices are inclusive of VAT where applicable.
Deliveries outside of mainland Britain will be subject to appropriate delivery charges.
Returns/Refunds Policy
In the case of any issue with the Goods delivered please contact sales@cafebronte.com
within 24 hours. The Order must then be returned in full in its original packaging within 5 working days. We will arrange collection of Goods to be returned. The return will be at our cost if it is as a result of our error. Compensation will be made on receipt of the returned goods in the form of either (a) replacement Goods being sent to you at no extra cost or (b) full refund to the payment card used in the purchase transaction.
Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item.
Privacy policy
We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services.
We use third parties to carry out certain activities on our behalf. Examples include fulfilling orders, carrying out surveys and installations, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.
To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.
Intellectual property
The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal use only.
Any comments which you provide to www.cafebronte.com become the intellectual property of Paterson Arran Ltd and are copyright to them and may be used in any form whatsoever in perpetuity.
Termination
Paterson Arran Ltd reserves the right to terminate the Service and/or your use of the Service at its discretion without notice.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you herby submit to the exclusive jurisdiction of the Scottish courts.